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Is Your Business Out of
Balance?
You wouldn’t be in business if it weren’t for your clients.
Yet, sometimes we almost forget that we are ultimately in business to receive a
salary and to make a profit. In large companies, a balance must be maintained
between serving clients and serving the shareholders. In your small business, the shareholder is
YOU, so the pull is between you and your clients.
The question is, are you winning? Are your clients winning?
Or is there a balance? Here are some
tips to see if your business is out of balance, and if it is, how to get back
in balance.
1. Pay yourself first.
This might sound very basic, but it’s surprising how many
small business owners will pay everyone else first and then have nothing left
over for themselves.
A recent client of mine realized how much her employees and
assistants were cutting into her business margins on one particular service
line. She cut back on her assistants’
time and employee hours, stopped doing some tasks that weren’t generating a
return, and had more profit left over for her own paycheck.
The solution is to remember to always pay yourself first,
literally, by cutting your payroll check or taking a regular draw from your
business before you pay anyone else.
2. Price your services carefully.
Be sure that not only your costs and overhead are covered
when you price, but that also a fair profit margin is left over for all your
time and trouble. Too many people are
pricing for the short term in this economy. Price for the long term, and emphasize the value you bring to your
clients.
One example is to ask yourself whether you’ve made an
adjustment for the higher gasoline rates. If not, you’ve just given yourself a pay cut. You probably wouldn’t work as an employee for
someone else who gives you a pay cut; why tolerate it in your own
business?
We can help you determine whether your pricing is
adequately covering your expenses. Check
with us if you want help in this area.
3. Maintain
excellent time boundaries with clients.
If you charge by the hour, be sure you charge what you are
worth. It’s typical not to charge for
learning curve time, and writing off some of that time is fair. However, if you are constantly writing off
time that you work on a client’s account, something is wrong.
Whenever you write off time that truly deserves to be
billed, you are cheating your family out of your hard-earned money, taking time
away from them, and spending your money and time on a customer instead. You are also misleading the client, who will
be expecting you to be cheap in the future. I think we do this because we love pleasing our clients, but I think
everyone would agree that family is where all of our true priorities lie.
This includes answering emails and phone calls for free and
not writing down that time, giving bonus products, and other freebies. It’s one thing to make a conscious decision
to be competitive and consistent across all clients and another to be sloppy in
our recordkeeping or to say yes when we really meant to say no but didn’t have
the courage. If you need help with
setting up better time tracking or billing systems, give your us a call.
4. Don’t
try to do it all yourself.
There’s power in numbers. There are a couple of options when hiring a team to help you get
everything done:
- Delegate the tasks that you do
that are worth the lowest hourly rate on the market. For example, what are you doing that
someone earning minimum wage could learn to do? This will free up your
time for more strategic tasks or billable time.
- Hire someone that you can
receive at least a 4 to 1 return on salary. Your employee then becomes a profit
center for you that is billable.
In either case, you are maintaining the balance by freeing
up time and/or generating additional revenue as you incur additional
costs.
5. Get a
life outside work.
Unfortunately, our society is perfectly designed to promoteworkaholism. With devices we can access 24 /7, some of us
can’t resist peeking to see what emails and text messages have come in even though it’s off hours.
Leave work behind during the evenings and weekends (or take
time off regularly). Everyone needs to
re-charge with social events, hobbies, and interests outside of work. You’ll be refreshed, well-rounded, and more
creatively able to do your best work when you are serving clients.
Do any of these five tips
speak to you about getting your business back in balance? If so, take the step toward making some
changes. When you do, you’ll start to
feel more in control, less burned out, and back in balance.
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