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It Shouldn't Take a Genius to Understand You


So, you're smart. But stop it already with the inflated vocabulary. To make the biggest impact, take a cue from the simplicity of Apple's branding and ditch the big words.

"I'm Bill Gates. Takes a genius to understand me."
—Rapper Flo Rida in Good Feeling

I hear that song on the radio and cringe. Flo Rida's lyrics suggest it's a good thing that it takes a genius to understand him—that complexity makes him, in fact, a genius. In reality, the opposite is true: It takes a genius to be able to communicate in a way that is understood by absolutely everyone and anyone. This inversion is one of the most important things for a creator to understand.

This was the core finding of a 2006 study by Princeton professor Daniel M. Oppenheimer, wittily entitled "Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly." Of the study's Stanford undergraduate participants, 86 percent admitted to puffing up their language at some point in an academic or professional context.

It's an easy mistake to make. Those with higher IQs typically have large vocabularies. Thus we assume the converse must be true: if one uses a lot of big words, clearly one must have a higher IQ. There is a catch in this logic, however: readers, and users of software, are self-centered and also very lazy. In practice, we users care a lot more about our own experience of trying to understand something than recognizing the subtle genius of others.

In a recent earnings call, Apple CEO Tim Cook explained one of the company's most core values: "We believe in the simple, not the complex." You can see this philosophy borne out in every aspect of Apple's customer experience: hardware, software, the retail experience, packaging, even down to words it chooses to describe products.

In Adam Lashinsky's recent book Inside Apple, Apple exec Bob Borchers recounts that Apple boiled down the iPhone to three simple things: 1. It was a revolutionary phone; 2. It was the Internet in your pocket; 3. It was the best iPod ever created. Apple's consistent success is defined by its ability to describe a complex and powerful product in the simplest terms possible.

Microsoft has served as a foil to Apple's simplicity for decades. Flo Rida's allusion to Bill Gates might be somewhat appropriate given the unusual amount of complex corporate speak found in Microsoft's product naming and marketing. For instance, products featured on the website of Microsoft Expression (a brand ironically aimed towards designers) include Expression Encoder Service Pack 2, Expression Blend Preview for Silverlight 5, and Expression Web *SuperPreview* Trial. It makes you wonder what exactly all of those products do, since it's not immediately obvious from their names alone. I'm a little afraid of finding out what "SuperPreview" means, as it will occupy neurons in my brain better suited towards more productive goals. Luckily, it's easy to avoid finding out because the product description is expertly hidden in a giant block of text.

Flo Rida might be able to get by on a catchy beat and a memorable hook. Microsoft's engineering capabilities may make its naming gaffes forgivable. The rest of us will have to try create things that can be understood by geniuses and non-geniuses alike, and that very feat requires a bit of genius of our own.



6 Ways to Find A Technical Co-Founder


Don't just sit there while the clock is ticking on your business idea. Go where the nerds are.

Almost everywhere you look, the barriers to starting a company are falling. Seed funding is easier to come by, startup costs are lower than ever, markets have never been more open. However, the technical skills required to execute the next groundbreaking idea are more in demand than ever before. If you are an entrepreneurial engineer, the world is yours for the taking. But what if you don't know how to code? What if you can't lead an engineering team? How do you find that code ninja, that "Ruby on Rails" rock star that you need to turn your brilliant insight into a billion dollar exit?

There is no shortage of networking events for start-up people, but they are the last place to look for a technical co-founder. Those meetings are crawling with non-technical people like you, or engineers with ideas they want to pursue. You need to go where the nerds are, where they feel comfortable, and you can't go just as a tourist—you need to go to places like this:

  • Meetups There are hundreds of Meetups organized around technical topics. Engineers get together to discuss programming challenges and then drink beer and eat pizza. Stay silent and take notes during the first part. When the beer starts flowing, start asking beginner-level questions, and try to understand the answers. Bonus points: Bring the conversation up a level to broader design decisions.
    • Nerd Hobbies If you can work up some enthusiasm for orienteering, dowsing, telemark skiing, Ultimate Frisbee, historical re-enactments, chess, Dungeons and Dragons, LARPing, war gaming, or board games, you'll meet a lot of great engineers. Massachusetts Institute of Technology has an annual 48 hour-long scavenger hunt called The MIT Mystery Hunt. Volunteer to bring food, sleeping bags, and caffeine to a team and then get out of the way. Bonus points: Actually help solve a puzzle.
    • Concerts and Local Jams There's a huge overlap between musicians and engineers, but it does you no good to hang around Justin Bieber shows. You've got to go far off the pop or frat rock scene and into "smart music" shows like Kraftwerk, Ministry, Skinny Puppy, They Might Be Giants, Rush tribute bands and the like. If you can play an instrument, tune up, and drop into a Sunday afternoon open jam session. Bonus points: Bust out an a cappella version of "Meet the Elements."
    • Engineering Schools It sounds obvious, and you'll run into competition from the major Internet companies that recruit there, but an exceedingly large percentage of the people at engineering schools are actually engineers. Your local school has speakers, films, discussions, and panels every week that attract possible co-founders for your startup. Pick out talks that are relevant to your project and hang out after the event ends. Bonus points: Audit or actually take a night-school class. It's a great way to appreciate how hard programming is.
    • Anything Tolkien or Lucas You've missed your chance to capitalize on the Lord of the Rings midnight openings, but fear not. Consider camping out for the re-reissue of Star Wars: Episode 1, this time in 3D. Gatherings that pay tribute to these mythmakers are easier places to have a conversation, but there's no distraction from the fact that you'll never know as much about Gimli as these folks will. Bonus points: Recount Boba Fett's origin without a crib sheet.
    • Hackathons Real computer engineers are so into computer programming that they do it after work too. Companies large and small organize Hackathons so they can find great programmers. Just walk in the door like you know what you are doing, pick a spot against the wall, and find someone to cheer for. Bonus points: Don't spill beer on someone's keyboard.

    There are other options, of course, including forming genuine, non-mercenary friendships with school or work friends. That's how I found my technical co-founder, and we've been together for five companies. But you've got to start somewhere, and the clock is ticking on your idea. So don't wait. Get out there where the nerds are.

     
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    Is Your Business Out of Balance?

    You wouldn’t be in business if it weren’t for your clients. Yet, sometimes we almost forget that we are ultimately in business to receive a salary and to make a profit. In large companies, a balance must be maintained between serving clients and serving the shareholders.  In your small business, the shareholder is YOU, so the pull is between you and your clients. 

    The question is, are you winning? Are your clients winning? Or is there a balance?  Here are some tips to see if your business is out of balance, and if it is, how to get back in balance. 

    1.       Pay yourself first.

    This might sound very basic, but it’s surprising how many small business owners will pay everyone else first and then have nothing left over for themselves.   

    A recent client of mine realized how much her employees and assistants were cutting into her business margins on one particular service line.  She cut back on her assistants’ time and employee hours, stopped doing some tasks that weren’t generating a return, and had more profit left over for her own paycheck.

    The solution is to remember to always pay yourself first, literally, by cutting your payroll check or taking a regular draw from your business before you pay anyone else. 

    2.       Price your services carefully. 

    Be sure that not only your costs and overhead are covered when you price, but that also a fair profit margin is left over for all your time and trouble.  Too many people are pricing for the short term in this economy.  Price for the long term, and emphasize the value you bring to your clients. 

    One example is to ask yourself whether you’ve made an adjustment for the higher gasoline rates. If not, you’ve just given yourself a pay cut.  You probably wouldn’t work as an employee for someone else who gives you a pay cut; why tolerate it in your own business?  

    We can help you determine whether your pricing is adequately covering your expenses.  Check with us if you want help in this area. 

    3.      Maintain excellent time boundaries with clients.

    If you charge by the hour, be sure you charge what you are worth.  It’s typical not to charge for learning curve time, and writing off some of that time is fair.  However, if you are constantly writing off time that you work on a client’s account, something is wrong. 

    Whenever you write off time that truly deserves to be billed, you are cheating your family out of your hard-earned money, taking time away from them, and spending your money and time on a customer instead.  You are also misleading the client, who will be expecting you to be cheap in the future. I think we do this because we love pleasing our clients, but I think everyone would agree that family is where all of our true priorities lie. 

    This includes answering emails and phone calls for free and not writing down that time, giving bonus products, and other freebies.  It’s one thing to make a conscious decision to be competitive and consistent across all clients and another to be sloppy in our recordkeeping or to say yes when we really meant to say no but didn’t have the courage.   If you need help with setting up better time tracking or billing systems, give your us a call.

    4.      Don’t try to do it all yourself. 

    There’s power in numbers. There are a couple of options when hiring a team to help you get everything done:

     

    1. Delegate the tasks that you do that are worth the lowest hourly rate on the market.  For example, what are you doing that someone earning minimum wage could learn to do? This will free up your time for more strategic tasks or billable time.
    2. Hire someone that you can receive at least a 4 to 1 return on salary.   Your employee then becomes a profit center for you that is billable. 

    In either case, you are maintaining the balance by freeing up time and/or generating additional revenue as you incur additional costs. 

    5.      Get a life outside work.

    Unfortunately, our society is perfectly designed to promoteworkaholism.  With devices we can access 24 /7, some of us can’t resist peeking to see what emails and text messages  have come in even though it’s off hours. 

    Leave work behind during the evenings and weekends (or take time off regularly).  Everyone needs to re-charge with social events, hobbies, and interests outside of work.  You’ll be refreshed, well-rounded, and more creatively able to do your best work when you are serving clients. 

    Do any of these five tips speak to you about getting your business back in balance?  If so, take the step toward making some changes.  When you do, you’ll start to feel more in control, less burned out, and back in balance.   

     
     
     
     
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