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It Shouldn't Take a Genius to Understand You


So, you're smart. But stop it already with the inflated vocabulary. To make the biggest impact, take a cue from the simplicity of Apple's branding and ditch the big words.

"I'm Bill Gates. Takes a genius to understand me."
—Rapper Flo Rida in Good Feeling

I hear that song on the radio and cringe. Flo Rida's lyrics suggest it's a good thing that it takes a genius to understand him—that complexity makes him, in fact, a genius. In reality, the opposite is true: It takes a genius to be able to communicate in a way that is understood by absolutely everyone and anyone. This inversion is one of the most important things for a creator to understand.

This was the core finding of a 2006 study by Princeton professor Daniel M. Oppenheimer, wittily entitled "Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly." Of the study's Stanford undergraduate participants, 86 percent admitted to puffing up their language at some point in an academic or professional context.

It's an easy mistake to make. Those with higher IQs typically have large vocabularies. Thus we assume the converse must be true: if one uses a lot of big words, clearly one must have a higher IQ. There is a catch in this logic, however: readers, and users of software, are self-centered and also very lazy. In practice, we users care a lot more about our own experience of trying to understand something than recognizing the subtle genius of others.

In a recent earnings call, Apple CEO Tim Cook explained one of the company's most core values: "We believe in the simple, not the complex." You can see this philosophy borne out in every aspect of Apple's customer experience: hardware, software, the retail experience, packaging, even down to words it chooses to describe products.

In Adam Lashinsky's recent book Inside Apple, Apple exec Bob Borchers recounts that Apple boiled down the iPhone to three simple things: 1. It was a revolutionary phone; 2. It was the Internet in your pocket; 3. It was the best iPod ever created. Apple's consistent success is defined by its ability to describe a complex and powerful product in the simplest terms possible.

Microsoft has served as a foil to Apple's simplicity for decades. Flo Rida's allusion to Bill Gates might be somewhat appropriate given the unusual amount of complex corporate speak found in Microsoft's product naming and marketing. For instance, products featured on the website of Microsoft Expression (a brand ironically aimed towards designers) include Expression Encoder Service Pack 2, Expression Blend Preview for Silverlight 5, and Expression Web *SuperPreview* Trial. It makes you wonder what exactly all of those products do, since it's not immediately obvious from their names alone. I'm a little afraid of finding out what "SuperPreview" means, as it will occupy neurons in my brain better suited towards more productive goals. Luckily, it's easy to avoid finding out because the product description is expertly hidden in a giant block of text.

Flo Rida might be able to get by on a catchy beat and a memorable hook. Microsoft's engineering capabilities may make its naming gaffes forgivable. The rest of us will have to try create things that can be understood by geniuses and non-geniuses alike, and that very feat requires a bit of genius of our own.



6 Ways to Find A Technical Co-Founder


Don't just sit there while the clock is ticking on your business idea. Go where the nerds are.

Almost everywhere you look, the barriers to starting a company are falling. Seed funding is easier to come by, startup costs are lower than ever, markets have never been more open. However, the technical skills required to execute the next groundbreaking idea are more in demand than ever before. If you are an entrepreneurial engineer, the world is yours for the taking. But what if you don't know how to code? What if you can't lead an engineering team? How do you find that code ninja, that "Ruby on Rails" rock star that you need to turn your brilliant insight into a billion dollar exit?

There is no shortage of networking events for start-up people, but they are the last place to look for a technical co-founder. Those meetings are crawling with non-technical people like you, or engineers with ideas they want to pursue. You need to go where the nerds are, where they feel comfortable, and you can't go just as a tourist—you need to go to places like this:

  • Meetups There are hundreds of Meetups organized around technical topics. Engineers get together to discuss programming challenges and then drink beer and eat pizza. Stay silent and take notes during the first part. When the beer starts flowing, start asking beginner-level questions, and try to understand the answers. Bonus points: Bring the conversation up a level to broader design decisions.
    • Nerd Hobbies If you can work up some enthusiasm for orienteering, dowsing, telemark skiing, Ultimate Frisbee, historical re-enactments, chess, Dungeons and Dragons, LARPing, war gaming, or board games, you'll meet a lot of great engineers. Massachusetts Institute of Technology has an annual 48 hour-long scavenger hunt called The MIT Mystery Hunt. Volunteer to bring food, sleeping bags, and caffeine to a team and then get out of the way. Bonus points: Actually help solve a puzzle.
    • Concerts and Local Jams There's a huge overlap between musicians and engineers, but it does you no good to hang around Justin Bieber shows. You've got to go far off the pop or frat rock scene and into "smart music" shows like Kraftwerk, Ministry, Skinny Puppy, They Might Be Giants, Rush tribute bands and the like. If you can play an instrument, tune up, and drop into a Sunday afternoon open jam session. Bonus points: Bust out an a cappella version of "Meet the Elements."
    • Engineering Schools It sounds obvious, and you'll run into competition from the major Internet companies that recruit there, but an exceedingly large percentage of the people at engineering schools are actually engineers. Your local school has speakers, films, discussions, and panels every week that attract possible co-founders for your startup. Pick out talks that are relevant to your project and hang out after the event ends. Bonus points: Audit or actually take a night-school class. It's a great way to appreciate how hard programming is.
    • Anything Tolkien or Lucas You've missed your chance to capitalize on the Lord of the Rings midnight openings, but fear not. Consider camping out for the re-reissue of Star Wars: Episode 1, this time in 3D. Gatherings that pay tribute to these mythmakers are easier places to have a conversation, but there's no distraction from the fact that you'll never know as much about Gimli as these folks will. Bonus points: Recount Boba Fett's origin without a crib sheet.
    • Hackathons Real computer engineers are so into computer programming that they do it after work too. Companies large and small organize Hackathons so they can find great programmers. Just walk in the door like you know what you are doing, pick a spot against the wall, and find someone to cheer for. Bonus points: Don't spill beer on someone's keyboard.

    There are other options, of course, including forming genuine, non-mercenary friendships with school or work friends. That's how I found my technical co-founder, and we've been together for five companies. But you've got to start somewhere, and the clock is ticking on your idea. So don't wait. Get out there where the nerds are.

     
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    How to Save Precious Time Onboarding New Clients

    You might have routines and systems to help a new employee settle in, such as payroll forms and training manuals.  You might also have some procedures set up for when you start doing business with new vendors, such as asking them for their tax ID paperwork and having them submit invoices to your standards.  But what about onboarding new clients?  Most entrepreneurs don’t think about systematizing that process. 

    You will save a ton of time if you stop and put some systems in place to help you and your new client get off to an efficient start.  The payoff can be extremely high.  If you save a half hour per client and you have 100 new clients a year, then you just saved 50 hours a year, or an hour a week. 

    Here are a few tips to get you thinking about where you might be able to streamline your new “New Client Acquisition Process.”

    First the Paperwork

    What forms do you need from every client?  These might include:

    ·        An engagement letter or contract that describes the scope of the work to be done. 

    ·        Billing information, which might include a credit card on file and the process they want used to submit and approve invoices.

    ·        How the client found out about you for marketing tracking purposes.

    You can further systematize this by having a standard engagement letter, a form each client fills out, and/or a standard pre-written email (forever saved in your drafts folder of your email program for easy access). 

    The Good Old Days

    Way before computers and the internet, all types of businesses used to run credit checks on new customers before opening their accounts.  That might not be a bad idea to bring back!  If so, you’ll need a form for that so that your clients can provide you with the information you need to run a credit check.  Either that or provide them the ability to prepay their account. 

    Getting Started

    Make a list of items you need from your clients to get started.  This will vary depending on what industry you serve.  Here are some common items to get you started:  

    ·        Contact information include staff names, titles, phone numbers, and email addresses

    ·        Account names, user IDs and passwords

    ·        Description of their problem if it’s repair-related

    ·        Hardware and software information if it’s a computer-related service

    ·        Any documents you need to complete your project

    ·        Insurance information

    ·        Licenses

    Once you have your list, you can create a form asking for all of the information you need from every client. This will save you tons of time if you are asking for these things piecemeal now.   

    Instructions

    Do you find yourself repeating the same instructions over and over again to each new client?  Write your spiel down or better yet, make a recording so your client can listen in at their convenience and play it over and over again if they need to. 

    Here are some common implementations of this one:

    ·        Photography studio owners can write down how clients can prepare for their portrait and what to wear. 

    ·        Grocery stores can provide recipes for items in their deli.

    ·        Plant nurseries can have instructions on how to re-pot plants.

    ·        Plumbers can provide instructions for how to turn off the water.

    ·        Restaurants can offer menus that disclose ingredients and calories for those who are sensitive or on diets. 

    ·        Office supply stores can make a chart of how different products compare. 

    ·        Web hosting companies can have screen-capture videos made on how to set up email accounts.

    You’ll save tons of time with this one.  What can you think of to save yourself time onboarding clients?

    Systems

    There’s no doubt you’ll need to enter some information into your sales, order, accounting, or project system in order to set up your new client.  If there’s any way your client can do this directly, then you will have saved yourself a step.  Take a look at where you have duplicate data entry and explore ways to automate it or have the client enter the information directly.  We can help you with some ideas if you need help in this area. 

    Welcome Packet  

    Is your business the type that could send your client a welcome packet of goodies?  If so, shower your new client with bonuses and goodies so they’ll have a positive first impression that will last a long time. These items will include anything that saves your client time and money, and will NOT be a bunch of promotional items with your logo on it.  (If it has your logo on it, it’s not a gift; it’s an ad.) 

    These items might be checklists, reports, tips, cheat sheets, candy, flowers, liquor (if your license allows it), a thank you note, a stuffed animal, and/or anything else that is a traditional gift.

    Take a look at all the steps you go through to onboard your client, and see where you can streamline your systems so that both you and the client will save time.  You’ll also look amazingly organized to the client, which is a good thing!

     
     
     
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