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It Shouldn't Take a Genius to Understand You


So, you're smart. But stop it already with the inflated vocabulary. To make the biggest impact, take a cue from the simplicity of Apple's branding and ditch the big words.

"I'm Bill Gates. Takes a genius to understand me."
—Rapper Flo Rida in Good Feeling

I hear that song on the radio and cringe. Flo Rida's lyrics suggest it's a good thing that it takes a genius to understand him—that complexity makes him, in fact, a genius. In reality, the opposite is true: It takes a genius to be able to communicate in a way that is understood by absolutely everyone and anyone. This inversion is one of the most important things for a creator to understand.

This was the core finding of a 2006 study by Princeton professor Daniel M. Oppenheimer, wittily entitled "Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly." Of the study's Stanford undergraduate participants, 86 percent admitted to puffing up their language at some point in an academic or professional context.

It's an easy mistake to make. Those with higher IQs typically have large vocabularies. Thus we assume the converse must be true: if one uses a lot of big words, clearly one must have a higher IQ. There is a catch in this logic, however: readers, and users of software, are self-centered and also very lazy. In practice, we users care a lot more about our own experience of trying to understand something than recognizing the subtle genius of others.

In a recent earnings call, Apple CEO Tim Cook explained one of the company's most core values: "We believe in the simple, not the complex." You can see this philosophy borne out in every aspect of Apple's customer experience: hardware, software, the retail experience, packaging, even down to words it chooses to describe products.

In Adam Lashinsky's recent book Inside Apple, Apple exec Bob Borchers recounts that Apple boiled down the iPhone to three simple things: 1. It was a revolutionary phone; 2. It was the Internet in your pocket; 3. It was the best iPod ever created. Apple's consistent success is defined by its ability to describe a complex and powerful product in the simplest terms possible.

Microsoft has served as a foil to Apple's simplicity for decades. Flo Rida's allusion to Bill Gates might be somewhat appropriate given the unusual amount of complex corporate speak found in Microsoft's product naming and marketing. For instance, products featured on the website of Microsoft Expression (a brand ironically aimed towards designers) include Expression Encoder Service Pack 2, Expression Blend Preview for Silverlight 5, and Expression Web *SuperPreview* Trial. It makes you wonder what exactly all of those products do, since it's not immediately obvious from their names alone. I'm a little afraid of finding out what "SuperPreview" means, as it will occupy neurons in my brain better suited towards more productive goals. Luckily, it's easy to avoid finding out because the product description is expertly hidden in a giant block of text.

Flo Rida might be able to get by on a catchy beat and a memorable hook. Microsoft's engineering capabilities may make its naming gaffes forgivable. The rest of us will have to try create things that can be understood by geniuses and non-geniuses alike, and that very feat requires a bit of genius of our own.



6 Ways to Find A Technical Co-Founder


Don't just sit there while the clock is ticking on your business idea. Go where the nerds are.

Almost everywhere you look, the barriers to starting a company are falling. Seed funding is easier to come by, startup costs are lower than ever, markets have never been more open. However, the technical skills required to execute the next groundbreaking idea are more in demand than ever before. If you are an entrepreneurial engineer, the world is yours for the taking. But what if you don't know how to code? What if you can't lead an engineering team? How do you find that code ninja, that "Ruby on Rails" rock star that you need to turn your brilliant insight into a billion dollar exit?

There is no shortage of networking events for start-up people, but they are the last place to look for a technical co-founder. Those meetings are crawling with non-technical people like you, or engineers with ideas they want to pursue. You need to go where the nerds are, where they feel comfortable, and you can't go just as a tourist—you need to go to places like this:

  • Meetups There are hundreds of Meetups organized around technical topics. Engineers get together to discuss programming challenges and then drink beer and eat pizza. Stay silent and take notes during the first part. When the beer starts flowing, start asking beginner-level questions, and try to understand the answers. Bonus points: Bring the conversation up a level to broader design decisions.
    • Nerd Hobbies If you can work up some enthusiasm for orienteering, dowsing, telemark skiing, Ultimate Frisbee, historical re-enactments, chess, Dungeons and Dragons, LARPing, war gaming, or board games, you'll meet a lot of great engineers. Massachusetts Institute of Technology has an annual 48 hour-long scavenger hunt called The MIT Mystery Hunt. Volunteer to bring food, sleeping bags, and caffeine to a team and then get out of the way. Bonus points: Actually help solve a puzzle.
    • Concerts and Local Jams There's a huge overlap between musicians and engineers, but it does you no good to hang around Justin Bieber shows. You've got to go far off the pop or frat rock scene and into "smart music" shows like Kraftwerk, Ministry, Skinny Puppy, They Might Be Giants, Rush tribute bands and the like. If you can play an instrument, tune up, and drop into a Sunday afternoon open jam session. Bonus points: Bust out an a cappella version of "Meet the Elements."
    • Engineering Schools It sounds obvious, and you'll run into competition from the major Internet companies that recruit there, but an exceedingly large percentage of the people at engineering schools are actually engineers. Your local school has speakers, films, discussions, and panels every week that attract possible co-founders for your startup. Pick out talks that are relevant to your project and hang out after the event ends. Bonus points: Audit or actually take a night-school class. It's a great way to appreciate how hard programming is.
    • Anything Tolkien or Lucas You've missed your chance to capitalize on the Lord of the Rings midnight openings, but fear not. Consider camping out for the re-reissue of Star Wars: Episode 1, this time in 3D. Gatherings that pay tribute to these mythmakers are easier places to have a conversation, but there's no distraction from the fact that you'll never know as much about Gimli as these folks will. Bonus points: Recount Boba Fett's origin without a crib sheet.
    • Hackathons Real computer engineers are so into computer programming that they do it after work too. Companies large and small organize Hackathons so they can find great programmers. Just walk in the door like you know what you are doing, pick a spot against the wall, and find someone to cheer for. Bonus points: Don't spill beer on someone's keyboard.

    There are other options, of course, including forming genuine, non-mercenary friendships with school or work friends. That's how I found my technical co-founder, and we've been together for five companies. But you've got to start somewhere, and the clock is ticking on your idea. So don't wait. Get out there where the nerds are.

     
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    In the Niche of Time

    You’ve probably heard advice about how it helps to carve out a niche for your business.  But did you know it will also save you a tremendous amount of time? Here’s why. 

    When a small business first opens, the entrepreneur is thankful to take anyone who breathes and pays their bill.  Once the business fills with customers, the owner can afford to get more particular.  They can take a look at what type of clients they like to serve best, as well as the type of clients they best serve. 

    Through targeted marketing, small business owners can begin to attract the type of clients they prefer.  That’s when defining your niche comes in handy.  But it also saves time in your business.

    “Same Old, Same Old” Equals Time Savings

    When you serve a niche, you will see the same client challenges over and over again.  You can create a systematic process that can be followed for your clients when your clients are more homogeneous.   

    As you become good at identifying the challenges of your niche clients, you can anticipate the needs of your clients much better and more accurately.  There is less breadth to learn.  You can take the time you save to learn about solutions for your homogeneous clients that are far deeper and far more effective. 

    Depth, not Breadth

    As an example, a small business that serves hospitals, physician practices, and drug stores with their pharmaceutical products will have three learning curves instead of one.  They’ll grow faster if they discover which client type is more profitable for them, let’s say, hospitals, and target more hospitals in the marketplace.  If they can generate the same amount of revenue with 20 hospitals as they could the mix of three types of clients, their production and marketing costs will be much lower. 

    There are even more benefits to developing your niche. When you implement this deeper knowledge that you’ve learned from serving multiple clients that are alike, your client testimonials will be glowing.  You will develop a reputation faster within the niche than you would in the general world.  Your referrals will speed up.

    Developing a niche not only saves you marketing and sales dollars, it also creates economies of scale within your staff.  They have less to learn and will surpass their learning curves faster, which enables them to serve your clients sooner and better. 

    Have I piqued your interest about niches?  Are you convinced there are riches in niches? 

    Riches in Niches

    Let’s list some of the ways a niche can be defined. 

    • Industry:  Your niche might be by industry, as in construction, health care, or technology.   The more recession-proof your industry is, the better.
    • Service/Product:  A niche could be by service or product, as in tax planning, women’s shoes, or dog grooming. 
    • Geography:  You can also narrow your offerings by geography. 
    • Customer Type: Another way to niche is by customer, such as hospitals, psychiatric practices, or retirement homes.   
    • Combination:  You can mix and match for power niche-ing, as in nurses’ shoes, hotels that cater to traveling rock bands, or nonprofit teen programs.   

    Is Your Business Already Niched?

    To get a hint of how your business might already be developing a niche, review your customer list and look for commonalities among your current client base.   Look for type of customer, industry, geography, product/service, and even gender to see if you spot a trend.    Group similar clients together to see how much revenue as a percentage of total sales each type is bringing in. 

    Once you identify that you have several of the same type of clients, you can benefit from productivity gains by standardizing the way those accounts are served. 

    Finding a niche allows you to work smarter, not harder, and keep more of what you make in your business.

      

    (c) 2010, 2011 Serenity Finance and Investments, LLC.  All rights reserved.