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It Shouldn't Take a Genius to Understand You


So, you're smart. But stop it already with the inflated vocabulary. To make the biggest impact, take a cue from the simplicity of Apple's branding and ditch the big words.

"I'm Bill Gates. Takes a genius to understand me."
—Rapper Flo Rida in Good Feeling

I hear that song on the radio and cringe. Flo Rida's lyrics suggest it's a good thing that it takes a genius to understand him—that complexity makes him, in fact, a genius. In reality, the opposite is true: It takes a genius to be able to communicate in a way that is understood by absolutely everyone and anyone. This inversion is one of the most important things for a creator to understand.

This was the core finding of a 2006 study by Princeton professor Daniel M. Oppenheimer, wittily entitled "Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly." Of the study's Stanford undergraduate participants, 86 percent admitted to puffing up their language at some point in an academic or professional context.

It's an easy mistake to make. Those with higher IQs typically have large vocabularies. Thus we assume the converse must be true: if one uses a lot of big words, clearly one must have a higher IQ. There is a catch in this logic, however: readers, and users of software, are self-centered and also very lazy. In practice, we users care a lot more about our own experience of trying to understand something than recognizing the subtle genius of others.

In a recent earnings call, Apple CEO Tim Cook explained one of the company's most core values: "We believe in the simple, not the complex." You can see this philosophy borne out in every aspect of Apple's customer experience: hardware, software, the retail experience, packaging, even down to words it chooses to describe products.

In Adam Lashinsky's recent book Inside Apple, Apple exec Bob Borchers recounts that Apple boiled down the iPhone to three simple things: 1. It was a revolutionary phone; 2. It was the Internet in your pocket; 3. It was the best iPod ever created. Apple's consistent success is defined by its ability to describe a complex and powerful product in the simplest terms possible.

Microsoft has served as a foil to Apple's simplicity for decades. Flo Rida's allusion to Bill Gates might be somewhat appropriate given the unusual amount of complex corporate speak found in Microsoft's product naming and marketing. For instance, products featured on the website of Microsoft Expression (a brand ironically aimed towards designers) include Expression Encoder Service Pack 2, Expression Blend Preview for Silverlight 5, and Expression Web *SuperPreview* Trial. It makes you wonder what exactly all of those products do, since it's not immediately obvious from their names alone. I'm a little afraid of finding out what "SuperPreview" means, as it will occupy neurons in my brain better suited towards more productive goals. Luckily, it's easy to avoid finding out because the product description is expertly hidden in a giant block of text.

Flo Rida might be able to get by on a catchy beat and a memorable hook. Microsoft's engineering capabilities may make its naming gaffes forgivable. The rest of us will have to try create things that can be understood by geniuses and non-geniuses alike, and that very feat requires a bit of genius of our own.



6 Ways to Find A Technical Co-Founder


Don't just sit there while the clock is ticking on your business idea. Go where the nerds are.

Almost everywhere you look, the barriers to starting a company are falling. Seed funding is easier to come by, startup costs are lower than ever, markets have never been more open. However, the technical skills required to execute the next groundbreaking idea are more in demand than ever before. If you are an entrepreneurial engineer, the world is yours for the taking. But what if you don't know how to code? What if you can't lead an engineering team? How do you find that code ninja, that "Ruby on Rails" rock star that you need to turn your brilliant insight into a billion dollar exit?

There is no shortage of networking events for start-up people, but they are the last place to look for a technical co-founder. Those meetings are crawling with non-technical people like you, or engineers with ideas they want to pursue. You need to go where the nerds are, where they feel comfortable, and you can't go just as a tourist—you need to go to places like this:

  • Meetups There are hundreds of Meetups organized around technical topics. Engineers get together to discuss programming challenges and then drink beer and eat pizza. Stay silent and take notes during the first part. When the beer starts flowing, start asking beginner-level questions, and try to understand the answers. Bonus points: Bring the conversation up a level to broader design decisions.
    • Nerd Hobbies If you can work up some enthusiasm for orienteering, dowsing, telemark skiing, Ultimate Frisbee, historical re-enactments, chess, Dungeons and Dragons, LARPing, war gaming, or board games, you'll meet a lot of great engineers. Massachusetts Institute of Technology has an annual 48 hour-long scavenger hunt called The MIT Mystery Hunt. Volunteer to bring food, sleeping bags, and caffeine to a team and then get out of the way. Bonus points: Actually help solve a puzzle.
    • Concerts and Local Jams There's a huge overlap between musicians and engineers, but it does you no good to hang around Justin Bieber shows. You've got to go far off the pop or frat rock scene and into "smart music" shows like Kraftwerk, Ministry, Skinny Puppy, They Might Be Giants, Rush tribute bands and the like. If you can play an instrument, tune up, and drop into a Sunday afternoon open jam session. Bonus points: Bust out an a cappella version of "Meet the Elements."
    • Engineering Schools It sounds obvious, and you'll run into competition from the major Internet companies that recruit there, but an exceedingly large percentage of the people at engineering schools are actually engineers. Your local school has speakers, films, discussions, and panels every week that attract possible co-founders for your startup. Pick out talks that are relevant to your project and hang out after the event ends. Bonus points: Audit or actually take a night-school class. It's a great way to appreciate how hard programming is.
    • Anything Tolkien or Lucas You've missed your chance to capitalize on the Lord of the Rings midnight openings, but fear not. Consider camping out for the re-reissue of Star Wars: Episode 1, this time in 3D. Gatherings that pay tribute to these mythmakers are easier places to have a conversation, but there's no distraction from the fact that you'll never know as much about Gimli as these folks will. Bonus points: Recount Boba Fett's origin without a crib sheet.
    • Hackathons Real computer engineers are so into computer programming that they do it after work too. Companies large and small organize Hackathons so they can find great programmers. Just walk in the door like you know what you are doing, pick a spot against the wall, and find someone to cheer for. Bonus points: Don't spill beer on someone's keyboard.

    There are other options, of course, including forming genuine, non-mercenary friendships with school or work friends. That's how I found my technical co-founder, and we've been together for five companies. But you've got to start somewhere, and the clock is ticking on your idea. So don't wait. Get out there where the nerds are.

     
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    Seven Strategies to Fire Up Your Fall Sales

    The fall months are a great time to rev up your business revenue.  Many business owners are freshly back from retreat or vacation, and they’ve had time to refresh and rejuvenate themselves and their staff. Now it’s time to benefit from all that creativity that’s been unleashed and put those ideas to work.   

    If you’re ready to rev it up for the fall of 2011, here are some fresh ideas to help you invigorate your fall sales. 

    1.      Conduct a Client Survey

    If you’re wondering how to discover the next big revenue blockbuster for your business, go to a wise source:  your clients. Send a survey asking them what their current challenges are, what keeps them up at night, and what they could use help with.  Tools such as Constant Contact surveys or SurveyMonkey make sending surveys a snap these days. You’ll gain valuable intelligence on where to focus your revenue development efforts so that you can serve your clients even better while increasing your income. 

    2.      Ask for Referrals

    The fastest and most cost-effective way to find new clients is by tapping into the network of current clients who are pleased with your work and know others who could use your services.  To make sure your clients know you are looking for more clients just like them, you might have to tell them!  They may not put two and two together like you think they should.  Prime the pump by creating a referral program and making it known you’re in the market for new clients. 

    3.      Make Yourself Skillful

    There’s nothing like adding new skills to your tool belt to help you increase your value in your client’s eyes.   Learn a new software package, design a new procedure, read a book, or take a training class that will give you ideas on how you can add value to and extend your current service or product line.  Once you’ve mastered it, you can train your team on what you’ve learned and make it a new offering which brings in more revenue.  

    4.      Collect Testimonials

    Collecting testimonials has multiple benefits.  First, you can use them on your promotional material so that new prospects can read about what it’s like to do business with you.  Second, you’ll learn something about what the client values by reading them. And third, every communication you have with your clients increases “top-of-mind” awareness, making it more likely for the client to use more services or refer you.  That’s a triple win.

    5.       Change Up a Current Service or Product

    Add a whole new service by changing something about your current service or product.   If you offer products or services a la carte, bundle some together and make a package offering.  Correspondingly, if you offer a package, break it down into smaller offerings.  If you offer services via the phone, offer them in person as well.  Join with a trusted partner to offer your products and theirs together in one packet.  Or subcontract with a vendor you trust to expand your offerings even more.  When you offer three options, a discount, regular, and premium version, your clients will have more choices to fit their changing budget.  You can also change up the packaging, add extras, subtract items, change the color, change the timing, and much more. 

    6.       Upgrade Your Marketing

    Invest in your marketing skills and materials so that your company is more appealing to prospects. Redo your website if you need to, or perhaps there’s a flyer you can design that you can hand out at networking meetings. Learn how to write a great proposal and how to communicate well during a sales call.  Or learn how to use social media to engage and educate your prospects on what you do.  When your marketing materials are a notch higher, your business will be more attractive to higher quality prospects.

    7.       Cross-Sell and Upsell to Current Clients

    Your current client base is a gold mine of potential.  They already trust you and know you through the services you are currently offering.  It’s possible they may not know everything you do.  It’s your job to let them know about all the other services you offer.  When you do, you’re highly likely to do more business with them. 

    Try these seven ideas to fire up your fall sales.  

     
    (c) 2010, 2011 Serenity Finance and Investments, LLC.  All rights reserved.