Are You an Expander or Contractor?
As business owners, we naturally lean toward being an
expander or a contractor in our businesses. In a nutshell, an expander makes things bigger and a contractor pulls
things in, but there’s far more to this analogy which can explain a lot about
what roles you want to have in place in your business.
The expander is a salesperson who can bring in the business
and maintain good client relationships. An expander is a person who has a million ideas and can create
profitable new service and product lines, but may not be best at implementing
them. An expander will also tend to
spend a lot, go over budget, and start a lot of projects.
A contractor is great at staying on budget. They love systems. They will create rules and systems and follow
them. They are not natural at selling. They might be introverted. They are great implementers. They can rein in an expander’s ideas by encouraging
them to choose one. They can implement
it and see it to its finish.
Which Role Do You
Play?
It’s fun to think about which role you naturally play, and
which roles your team members naturally play. There may even be some tension between the team members who are
opposites, but when they can play well together, your business will
flourish. To succeed effortlessly in business,
you need both types of roles in your business – an expander and a
contractor.
Challenges for Expanders
If you’re the business owner and the expander, the challenge
for you is finding the time and discipline to do the work as well as keep up
with all the marketing. You might feel
the pull of that seesaw between delivering services for clients versus going
out and getting new clients and keeping your business full.
If you’re in business alone, the first person an expander
business owner might want to hire is a contractor type – a project manager type
or an admin type that can help you offload some tasks that you can systematize
and delegate. Your biggest challenge is
time. You need help to get all your
great ideas done. Choose an admin person at a low hourly rate that will do the
lowest level tasks on your plate. This
will free you up to do the higher dollar stuff you need to do with clients and
to do the strategy work that no one else can do in your business. Another way an expander can bring a
contractor role into their business is through coaching or a mastermind group
that can hold them accountable.
Challenges for Contractors
If you are the business owner and you are a contractor, you
love doing the work but hate going out and getting clients. You are
introverted, maybe a numbers or rules or systems person. You might dislike marketing and avoid doing
it. Your biggest challenge is getting
enough business in the door. The first
step you can do is to leverage online marketing as much as possible. Systematize
your marketing so that it’s as automated as possible. You can also employ a strong support team of
expanders in your business to help you. Find a fabulous employee that has client service, sales and marketing
experience that can be your expander.
Your Business Roles
You will easily be able to tell if you have too many of one
role in your business. In an all-expander
business, client projects can run over-budget which hurts your margins,
important initiatives may not get implemented, and details can get
overlooked. In an all-contractor
business, you do great work but you are a best-kept secret and you may fall
short on revenue goals.
Take a look at your business roles. Are you naturally an
expander, or does your business have too many expanders? Are you naturally the
contractor, or does your business have too many contractors? Let us know how we can help you keep your
business in balance.
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